Case Category

Our CWDM Products are sold to a large scientific research institution in Colombia, South America

Customers are satisfied with the performance of our CWDM products, meet their needs, and have a high appreciation for our services
Description
Our CWDM Products are sold to a large scientific research institution in Colombia, South America

We have a client from a large scientific research institution in Colombia, South America.
 
This customer needs CWDM that can work with their company's products for experiments. They have high product quality requirements and they need unconventional products, so they need to be customized.
 
The customer is a scientific researcher, but he does not know in the market which product is appropriate for his research, we need to analyze and recommend the products according to the functions required by the experiments performed by the customer, and introduce and analyze the details such as product attributes and functions for them. As a supplier, we must meet the requirements of high-quality products, and we must overcome the 12-hour time difference to communicate with customers and confirm product details again and again.
 
Through the unremitting efforts and mutual cooperation of our company employees, we give full play to our product knowledge and professionalism, after many emails and telephone communications, we finally determined the products that customers need, and customized the devices needed for the experiments.
 
Although this customer don’t know much about the field of optical communications, after patient analysis by our company’s employees and active cooperation with customers, we successfully solved customer’s problems in a short time, found the right products for them, and we have also received good comments from them on our service quality.